About Us

Customer Feedback

We actively seek feedback from our clients which is testament to the high levels of service and tailored products we provide.

An exceptional service above and beyond in the pursuance of my very complicated pension. A big thank you to Paul and Chris for their patience, determination and professionalism in getting the best outcome from my pension.

Graham Adamson

"The usual superb service that we have come to expect Knowledgeable and patient, I would recommend to anyone and often do - Thank you "

Ian Simms

Luke was absolutely fantastic. This is my 3rd mortgage / renewal and the service he gave was far beyond I have received in the past. He was never condescending or patronising, he was in fact always honest, polite and responsive. I would (and have) recommend.

Sara Jones

Always first class service

Janis & Bernard Brooks

Very happy with the service and advice, thank you!

Rob Johnson

Great service always come back to with your questions promptly and you know things are in progress and being chased through from day one until they are completed a pleasure to deal with.

Carl Wheeler

They made everything so easy for us. When we didn’t understand anything, they took the time to explain it in a really helpful manner. They treated us with respect and loyalty. I would highly recommend.

Francis Ebling

Everything handled well and as expected. Thank you.

Amrik Dulay

We would like to thank Dell and his team for helping us through a very difficult time in the last 12 months and for Dell's continuing sound advice. Because of the professional and competent handling of our affairs we have recommend, James Ryan Thornhill to other people with complete confidence.

Chris and Pete Breakwell

Since dealing with James Ryan Thornhill, they have met and surpassed my expectations of working with financial advisors. They take the time to really know their clients which gives me confidence that not only my financial goals are well understood but also my comfort level. They regularly provide updates and have always been available to answer any questions or to explain options I have.


Really excellent service, would definitely use you again, thanks very much.


Colin, The service that you gave over the years was excellent, and the only reason for transfer was to make the most of the opportunity offered through the scheme offered via the college.

Kevin Mullany

Overall quick, professional service from start to finish. Could not fault a single thing, even when the going got tough!!!

Linda Braithwaite

Paul, Thank you and Chris for all your good work.

Carol Docherty

Success! You are a wonder Del-Ryan and I am amazed that you haven't retired yet, given the level of service you provide. Thanks very much for your input. If I need help or advice, I will be in touch. 

Rupert Mayo

I have never used an agent to find me a mortgage before, you have changed my views about using agents, your company not only found a fantastic rate for me, you also found a repayment where others couldn't, I gave up looking and asking for a remortgage and you came along and gave me a great deal, you kept me in touch all the way through the process and got me cash back, I am more than happy to use you again and recommend you.

Gary Cooke

This is the second time I have used James Ryan Thornhill and the service is always amazing - no matter how many questions I have there is always a patient and thoughtful answer to ensure I understand the entire process and feel confident in the decisions I'm making. I couldn't recommend them enough. 

Jessie Lancaster

I'd like to thank Andrew and Bianca for all their support, advice and dedication they shown us throughout. Very friendly and professional truly lovely people. Thank you so much for helping us fulfil our dream. 

Leanne Peat

I first came to James Ryan Thornhill over 10 years ago for help and advice regarding re-mortgaging and this was a very positive experience. When I decided to take early retirement I didn't even consider going elsewhere for advice regarding my private pension. The service I have received since 2010 has been outstanding - professional but with care for my personal circumstances. The only reason I have put "No" to contact at this time is that I don't foresee an immediate need. However, sometime in the next few years we plan to downsize and hopefully that will release some capital that we will want to invest. So we will be back! I'd like to give special thanks to Chris P and Paul R for taking very good care of me of the past 2 years which have been very difficult for me.